Wait. What? You gave me a pre-packaged install file that is supposed to unpack everything I need. Only it didn't. And I don't have the CrystalReports.msi installed anywhere. Ugg. Now what?I couldn't find it to download, I couldn't find it on my computer, I couldn't find it in the install package.
What I ended up having to do is reinstall Crystal. Completely. But, when I got to the screen asking if I wanted the typical or custom install, I didn't click next. Instead, I went to the temp directory it unpacked to (as you can see above - it's C:\Users\UserName\AppData\Local\Temp\) and sure enough, there's a RarSFX1 folder there, which gets deleted upon install. I copied that folder to my desktop and proceeded through the install.
Then, when I got back to that error message, I simply pointed it to my desktop, which had the RarSFX1 folder (with the CrystalReports.msi inside) and it took it and let me install the rest of the way.
What a mess. SAP really needs to fix this issue, but even though I'm not the only one with the issue, they've not posted any fixes or instructions. Needless to say, this RarSFX1 folder is getting zipped and saved on my hard drive (as well as backed up offsite) in case I need it in the future.
13 comments:
Thank you so much, this was driving me nuts!
And they dare to mark the thread as ANSWERED in their forum, although no one from SAP was able to give us an answer ! Oh, right, pay their "support" to install their application ! OMG. So unprofessional...
Thanks SO much for this, I was going out of my mind trying to fix this!
I have never had much luck with support from the previous firm that owned Crystal Reports. I had hopes it would get better with SAP, but it's worse, much worse. To install SP2 I have to install SP1. Why don't they make it easy on the users make SP's cummulative, and give us a SP that installs without jumping through hoop's. Thanks for the work around.
I ran the original install again and did a "repair". Then I searched my hard drive for crystalreports.msi (making sure to check search in hidden folders) and found it here:
C:\Documents and Settings\username\Local Settings\Temp\RarSFX0\package
copy/pasted that path into the dialogue box and it continued successfully
Thanks for this information... I could not figure out what was going on. Now everything is upgrading successfully.
Well good that you put this blog cause i wounderd what was in the head of BO when they posted that service pack without crystal***.msi.When following you blog i was using my first crystal release not the SP0 so i was having problems. Again i was woundering wat was in your head..lol.. But later i extracted the crytalreport2008.zip and i found tha said file and browse to it....wala like magic..Any wayz who makes services packs that are not comprehensive..Ans BO ohh now SAP
Matt,
Thank you for sharing this information.
Best regards,
Rod
Thanks!
Thanks Matt for sharing this.
Thanks for help with Crystal Report's trouble!
Darek
Thanks for posting this!
FYI, the RarSFX0 file is created during the install of Service Pack 0.
(this may be irrelevant if SP0 is rolled into your base installation)
Is there some way to get the CrystalReports.msi file *without* re-installing CRXI? I'd have to go through my IT department to get it re-installed, and I'm tired of dealing with them. I get the "type an alternate path" message whenever I try to connect to Oracle, so I could presumably direct CR then.
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